Contact Us
Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to understand how we assess and rank the sites on this page — we're glad to hear from you. This page explains who we are, how to reach us, and what happens when you do.
Who We Are
Online Casinos is an independent comparison and review site built for Australian adults who want clear, honest information about online casinos available to players in Australia. We research, verify and rate offshore casino operators across the things that matter most to Australian players: payout rates, bonuses, game variety, payment options and responsible-gambling tools.
We are not a casino. We do not take bets or handle player funds. Our role is to give you the information you need to make a confident, informed decision before you register with any site. If you'd like to know more about how we operate and what drives our editorial process, visit our About Us page.
How to Reach Us
The best way to contact the Online Casinos team is by email. We aim to respond to all genuine enquiries within two business days. When writing to us, please include enough detail for us to give you a useful reply — a vague message takes longer to answer.
We welcome messages about:
- Factual corrections or outdated information in a review
- Questions about our methodology or how we score a casino
- Responsible-gambling concerns or signposting requests
- Partnership or editorial enquiries from operators
- General feedback about the site
We are not able to help with:
- Account issues, missing funds or disputes with a casino operator — these need to go directly to the casino's own support team or your licensing jurisdiction's dispute process
- Legal advice of any kind
- Requests to remove or alter a review in exchange for payment
Responsible Gambling Support
If you or someone you know is experiencing difficulty with gambling, please do not wait to seek help. Australian support services are available around the clock and are free to use. Our Responsible Gambling page lists the organisations that can help, including Gambling Help Online and the National Gambling Helpline. Reaching out to those services directly is always the fastest path to support — they are better placed to assist than we are.
Our Editorial Independence
Online Casinos earns revenue through affiliate arrangements. When a reader clicks through to a casino and registers, we may receive a commission from the operator. That commercial relationship has no bearing on the scores we publish or the order in which casinos appear. Operators cannot purchase a higher ranking, and we will note limitations alongside every recommendation. Our Terms and Conditions set out the full disclosure.
If you believe a rating is inconsistent with what you have experienced at a particular casino, we want to know. A specific, factual message gives us the best chance of investigating and, where warranted, updating our coverage.
What to Include in Your Message
To help us reply quickly and accurately, it's worth including the following in your message:
- The page or casino you're writing about — a URL or casino name saves time
- The specific detail you're questioning or correcting — the more precise you are, the faster we can verify it
- Your contact preference — whether you'd like a reply by email or are simply flagging something for our editorial team to review without a direct response
Partnerships and Operator Enquiries
If you represent an online casino that is not currently covered on this site and you believe it would be a fair inclusion for Australian players, you are welcome to reach out through our contact address. All operator submissions go through the same review process as any other site we cover. Being listed is not guaranteed, and a submission does not influence the editorial rating a casino receives. We review the operator, not the enquiry.
We do not accept sponsored content, paid reviews or any arrangement where an operator's rating is influenced by a commercial agreement. Any partnership that is in place is disclosed clearly to readers.
Response Times
We are a small, focused editorial team. Our typical response time is one to two Australian business days. Messages sent over the weekend or on Australian public holidays are picked up on the next working day. If your matter is time-sensitive, please say so clearly in the subject line — we prioritise accordingly.
We read every message we receive. Where a query does not require a personal reply — for example, a general tip about a casino promotion — we may act on it editorially without responding directly.